Warranty & Returns
24 Month Warranty & 30-Day Return Policy
We know buying anything online can be daunting. At Create Room, we are confident in the quality of our products and our Limited Warranty Program is in place to help give you that same peace of mind.
30-Day Money Back Guarantee
*If for ANY REASON, you don’t love your Create Room furniture, we offer a merchandise refund (excluding shipping) within 30 days of receipt. Just give us a call and we can arrange for your furniture to be returned to our warehouse. (A 10% restocking fee will be applied.) 100% money back only eligible on orders cancelled within 3 days of purchase.
24 Month Warranty
As of September 2018, Create Room, will replace your merchandise against manufacturer defects for up to two years. (Not including dings and chips that could have been cause during assembly process)
24 Month Warranty includes:
Exclusions: The limited 24 month warranty does not apply to normal wear and tear or products that have been abused, misused, altered, water damaged, weather worn, or cleaned with wrong cleaning procedures or products.
Care Instructions: To clean all furniture excluding knotty alder finishes use Windex and a soft cloth to wipe away dirt and finger prints.
Knotty Alder Care: The front door panel and crown accessory of the Knotty Alder Box will need to be treated annually with lemon oil or similar products in order to maintain their original luster. Exposing your DreamBox to direct sunlight may cause aging and oxidation to occur and will darken the wood slightly over time.
Contact our Customer Service department at +44 1446506704 if you have any questions or concerns.