Frequently Asked Questions (FAQs)

If you order a DreamBox, you have the option of purchasing it pre-built, or assembling it yourself. All other furniture pieces come flat packed in order to avoid damages in shipping and make it easier to move into your home.  All furniture pieces come with detailed instructions to assist you in the building process. For more information about our pre-built and DIY options visit: /pages/dreambox-detail

We are always open to improving instructions and helping our customers. Please email or submit a web form to customer service if you have any questions or comments. /pages/contact-us

Building time for the DreamBox, WorkBox, Ultimate SewingBox, Studio Tower, and Her HobbyBox is typically anywhere from 4-8 hours depending on experience.

Yes, up to a 2 year manufacturer’s warranty from time of purchase for the DreamBox WorkBox 3.0 (manufactured after February 2018) and Ultimate SewingBox. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 to 2-year manufacturer warranty.

All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery.  Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location.  Reference the picture below to see how the DreamBox, Hobby Box, DreamCart, and Sew Station will ship.

For shipping to Canada, Alaska, and Hawaii please contact our Customer Service team for a detailed shipping quote. /pages/contact-us

Canada: We have a new website for Canada!  ca.createroom.com. A few of our furniture pieces are offered on this website.  On our USA website shipping prices may go up or down. Please contact us after placing your order on the USA website for an exact quote. Submit your request through our website: /pages/contact-us

You may be contacted if price changes, you have additional charges, or receive money back. Unfortunately, we do not ship internationally. However, if you live abroad and are able to arrange your own insured international freight shipping, we will gladly work with you.

Feel free to contact us through this form /pages/contact-us or email us at cs-uk@createroom.com

You can also get your questions answered by asking out DreamBot by clicking the pink chat bubble in the bottom right corner and typing your question.

Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.

• Light Kit is included with your purchase of the Crown accessory
  (some assembly required)
• Our double LED Light provides up to 50,000 hours of lighting!
• Easily control on/off settings with switch
• Maximum of 708 lumens
• Similar to Super Bright Natural Daylight OttLite LEDs

We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:

For additional help, please watch our Shelf Peg Tutorial by clicking here.

If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to cs-uk@createroom.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *1-year manufacturer warranty on all of our products and a 2 year manufacturer warranty on the DreamBox, WorkBox 3.0, and the Ultimate SewingBox. Below is what our WorkBox 3.0 looks like shipped.

*Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1 or 2 year manufacturer warranties.

If you have missing pieces please fill out our parts request form https://www.theoriginalscrapbox.com/pages/parts-request-form .

We would advise you to also e-mail your requests to cs-uk@createroom.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES

Shipping is free to the contiguous U.S.A. For shipping to Alaska and Hawaii, please proceed to checkout to get a discounted quote. /pages/contact-us

Here at Create Room, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:

• The Lily Desk
• The Helen Desk
• The ManBox AKA The Metal WorkBox
• The CraftBox
• The Storage Paper Tower
• Jack and Jill Children’s Desk
• The WorkBox 1.0
• The WorkBox 2.0
• The WorkBox 3.0
• The SewingBox 

Want to help us design a new piece of furniture? Let us know on our social media sites!

We have a distributor in British Columbia, Canada. Please see this website to purchase if you live in Canada ca.createroom.com

Recently we have made an expansion into the UK and Europe! Please check out our UK/Europe website for more information! www.uk.createroom.com

E-mail cs-uk@createroom.com with the name of your country in the subject line!

We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to cs-uk@createroom.com with the subject line: DISTRIBUTOR.

See individual product pages for shipping times or contact customer service for more information.

Yes! Talk to our customer service team for more information: /pages/contact-us

• We offer a 10% Military discount. In order to receive this, you need to email our cs-uk@createroom.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the full payment is received. (Cannot be combined with any other discount/sale.)
• We host promotions on our Facebook page: https://www.facebook.com/CreateRoomCo/
• Join our VIP Text Group here to get special sale and VIP offer updates. Also enjoy a $50 off your next purchase on us when you join.
• Stop by our showroom and leave us a review on YELP! for a 5% discount on your next purchase of accessories!
• Requests for donations of our products must be submitted in writing to cs-uk@createroom.com where our team is standing by to review your applications

Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please fill out an influencer application or reach out to us for details: /pages/contact-us

If you are interested to feature our furniture through a particular marketing outlet, please fill out our distributer application or reach out to us for details: /pages/contact-us

Our Clear Acrylic totes are made with an acrylic blend and built for toughness and durability. They are dish washer safe on the top rack of the dishwasher, or easily cleaned with soap and water. Rated BPA Free and Food Safe by the FDA.